“The sun is simple. A sword is simple. A storm is simple. Behind everything simple is a huge tail of complicated.”
– Terry Pratchett, I Shall Wear Midnight
We all want simple answers to our questions, and simple solutions to our problems. The challenge is that very few problems are simple, and even if they are simple now they will one day become very complicated, because the world has changed around the problem. Especially when people are involved there are no simple answers. We don’t know how people will react to what we say or do so we have to listen and be ready to change. And apologize if we did something really stupid.
One of my favorite models to explain this and work with different types of problems is the Cynefin framework by Dave Snowden.